Ticketing
Support ticket intake
A support form becomes a tracked ticket. GoHighLevel creates it, tags the contact, assigns a task, emails the customer and alerts the team, with a separate path for urgent tickets.
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Ticketing
Ticket SLA reminder
If a ticket sits in New for too long, the support team gets an internal reminder, unless someone has already picked it up.
Ticketing
Ticket resolved follow-up
When a ticket moves to Resolved, the customer gets a confirmation email and the contact's tags are updated to close the loop.
Appointments
Appointment confirmation and reminders
Confirms each booking, moves it to the Booked stage and sends reminders 1 day, 12 hours and 4 hours before, stopping right away if the appointment is cancelled.
Appointments
Show and no-show tracking
One workflow handles both outcomes. It tags the contact and moves the opportunity to Showed or No-show, so the pipeline always matches what happened.
Appointments
Cancellation and rebooking follow-up
Logs the cancellation, confirms it by email and, a day later, follows up to rebook unless the contact has already booked again.
Every canvas
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Systems map
Every build, across every platform, and what it runs on.
- Support ticket intake
- Ticket SLA reminder
- Ticket resolved follow-up
- Appointment confirmation and reminders
- Show and no-show tracking
- Cancellation and rebooking follow-up
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